The International Festival of Films on Art - 39TH Edition from March 16 to 28, 2021

FAQ - ARTS.FILM

ARTS.FILM
Frequently Asked Questions


The catalogue for the ARTS.FILM catalogue will be available on March 29, 2021.

ARTS.FILM - Catalogue & Distribution 

  • What does an annual subscription to the ARTS.FILM platform give me access to?
    The annual subscription to the ARTS.FILM platform gives access to a selection of films, many of them available exclusively in Canada, promising an extraordinary immersion in the most original art practices in the world. Some films from previous editions of the International Festival of Films on Art (FIFA) are also available online on the ARTS.FILM platform. 
     
  • Are the films on the ARTS.FILM platform available in other countries?
    ​The online films on the ARTS.FILM platform are available only in Canada. 
     
  • Are the films available at all times? 
    When a film is accessible on the platform, it is available at all times. The catalogue is updated regularly. 
     

ARTS.FILM – Box office & Conditions of Sale

  • How do I purchase an annual subscription to the ARTS.FILM platform?
    The online box office is accessible through the FIFA website, under the Box Office tab.
     
  • How much does an annual subscription to the ARTS.FILM platform cost?
    The cost of an annual subscription to the ARTS.FILM platform is $60.*
* Taxes included, service fee extra.
* All sales are final, non-exchangeable, and non-refundable.
* The catalogue is available exclusively in Canada. 
* The annual subscription is for one person and non-transferable.
  • Are there physical points of sale?
    The subscription is available exclusively online.
     
  • Does the subscription allow me to view the entire catalogue?
    Yes, the subscription provides you with access to all of the content on the ARTS.FILM platform.
     
  • How long is my subscription valid?
    An annual subscription is effective until its end date: one (1) year, to the day, from the date of purchase. 

    Attention: any annual subscription to the ARTS.FILM platform purchased before the platform’s official launch on March 29, 2021, will take effect on that date, so that you will benefit from a full one (1) year subscription.
     
  • Can I purchase a ticket to watch a single film?
    Unfortunately, it is impossible to purchase a ticket for one film in particular. Only annual subscriptions for the entire ARTS.FILM platform are sold. 
     
  • Do you offer special or reduced rates?
    There are no special or reduced rates. The subscription fee for the ARTS.FILM platform is offered at a single rate for the reasonable price of $60 (taxes included, service fee extra). 

    From February 15 to March 28, 2021, inclusive, it is possible to purchase the Combo, combining a FIFA 39 Passport with an annual subscription to the ARTS.FILM online platform, for $89 (taxes included, service fee extra).
     
  • How can I support FIFA? 
    Whenever you make a purchase through our online box office, you can make a donation to FIFA. You can also make a donation at any time of year on our website.
     
  • What payment methods are accepted?
    Purchases can be made only with a credit card.
     
  • What should I do if I’m billed more than once?
    If this happens, you can contact customer services at plateforme@artfifa.com and send the purchase confirmation that you received by email. A verification will be made.
     
  • Can I be reimbursed?
    All annual subscriptions sold to the ARTS.FILM platform are final and non-refundable. 
     
  • Is my passport for me only? 
    All annual subscriptions to the ARTS.FILM platform are for one person and non-transferable. 

Contact customer services 

plateforme@artfifa.com